Online ShopStationery FAQs
Stationery faq's and terms and conditions
Q: What special trims do you offer on invitations?
A: On selected designs you will be given a choice of ribbon or hand-lined coloured insert envelopes to choose from. Only one colour may be selected per order. Hand-lined envelopes are available to order for any design at an extra cost (see range description for details).
Q: If I wish to place a repeat order what are the charges?
A: Requests for increases in quantity, or alteration to copy received after the original has been printed, will be charged as a new order.
Q: Can I order samples?
A: Yes just follow the instructions on-line.
Q: What size are the cards?
A: All card sizes are indicated on the site.
Q: Will I receive a proof?
A: Once your order has been placed a free proof of your wording will be sent to you for your approval. Please check all details thoroughly, particularly spellings of names and dates, then sign and return by fax or post to the address indicated on the proof as quickly as possible to avoid any delay to the printing time. If you make further changes to your proof, a charge of £7.00 per change will be made. For full details, please refer to your proof. Your order will be printed and despatched upon receipt of your signed proof. Your proof will be sent to the billing address provided by yourself.
Allow between 5 and 7 working days for delivery of your proof.
Q: How many pages do I have in my Order of Service?
A: Insert pages for the Order of Service will be printed on all four sides. Should you require additional sheets, these will be charged at £15.00 per sheet.
Q: When will my order be despatched?
A: Your full stationery order will be despatched to your home (or other specified address) within 14 working days of us having received your signed proof. Please allow 21 days for photographic ranges and personalised accessories.
