Customer care FAQs
Value added tax (VAT)
Prices displayed on goods include VAT (where applicable). The VAT is shown separately on your confirmation of order by product and shipping charges.
For UK (including Northern Ireland and Isle of Man but excluding the Republic of Ireland) and all EEC member states VAT is charged on any good you purchase (where applicable). For the rest of the world (including the Republic of Ireland and the Channel Islands), NO UK VAT is charged if the goods purchased are delivered outside the UK but please be aware you may be subject to the charges of that particular country.
Related features
Shipping and delivery
details for UK and European destinations.
Retail terms and conditions
the all important fine print, including policy on refunds & returns.