Stationery FAQs and terms & conditions

Q: What size are the cards?

A: All card sizes are indicated on the site.

Q: Will I receive a proof?

A: Once your order has been placed a free proof of your wording will be sent to you for your approval. Please check all details thoroughly, particularly spellings of names and dates, then sign and return by fax or post to the address indicated on the proof as quickly as possible to avoid any delay to the printing time. If you make further changes to your proof, a charge of £7.00 per change will be made. For full details, please refer to your proof. Your order will be printed and despatched upon receipt of your signed proof. Your proof will be sent to the billing address provided by yourself.

Q: How many pages do I have in my Order of Service?

A: Insert pages for the Order of Service will be printed on all four sides. Should you require additional pages would be an additional £55.00

Q: When will my order be despatched?

 

A: Your full stationery order will be despatched to your home (or other specified address) within 14 working days of us having received your signed proof. Please allow 21 days for photographic ranges and personalised accessories.

 

Q: What are the delivery charges?

Delivery is £3.99 to any address in mainland UK or Northern Ireland Monday-Friday. Please call our helpline for delivery outside these areas and abroad. A signature will be required on delivery to provide proof of receipt.

Q: Can I use a voucher to pay for my personalised stationery?

Confetti voucher codes, including those received with stationery samples or by email, cannot be redeemend against personalised stationery products or wedding insurance. 

Q: Express print

A: For last minute orders you can use our express service for an extra charge (see order form for details). Orders received by 9.30am (Monday-Thursday, excluding bank holidays) are guaranteed to be despatched within 48 hours on an overnight courier Monday-Friday.

Q: What happens if I want to cancel my order?

A: All orders are personalised to your requirements. For this reason, refunds and exchanges will only be made if the stationery is found to be damaged, or does not meet your order specifications. This does not affect your statutory rights. Under exceptional circumstances we may agree to cancel an order. However you will incur a cancellation fee.

Q: Who can I contact if I need any further advice?

A: Just call customer care on 0844 848 9797 or email us on customercare@confetti.co.uk

Please note all punctuation will be in house style and raised ink printing is available in black. Please check order form for extra cost details. Raised ink is not available on order of service.

On receipt of order please ensure you check all your personal details before you send these out to your guests.