Reviews and Testimonials

Read what Confetti’s customers have to say about our products, website and customer service.

August 2014

Excellent Aftersales service

I have purchased several items from this site for my daughters wedding. All arrived on time and packaged well. Products I have purchased have all been of great quality. Unfortunately on one occasion I had to return a memorial vase as there was an air bubble in it and a couple of mis-spells. I contacted customer services and they dealt with it efficiently and professionally, they responded to my e-mail straight away and they exchanged the product and made sure it arrived on time for my daughters wedding. Excellent site!

5 star!!

I recently bought some personalised items from confetti.co.uk which I was extremely pleased alongside the speedy delivery. Would highly recommend. Excellent customer service. Will be ordering again soon

Zara, On Trustpilot.co.uk

June 2014

Fantastic. Excellent customer service! Thank you

I ordered some personalised cards on this site. I then emailed customer service as I wanted to change the text I had already submitted. I got a reply straight away to tell me it had all been changed. Wonderful customer service. Very impressed and will be using this site again in the future. Looking forward to receiving my cards!

Benjamin, On Trustpilot.co.uk

Happy Customer

Dear Confetti

I today received the order – a whole week early! – in good and full order. Grateful thanks for your lovely things and your outstanding service. Truly appreciated. Kind regards, Maggy van Krimpen

Via email

May 2014

Long search for men’s wedding gifts finally over!

I have spent the last 2 years planning my wedding in September this year and the one area I have really struggled with is the gifts for men! I wanted something more than just an engraved pint glass and was over the moon with the selection from Confetti. Thanks to them I have personalised gifts with a twist which I know all of my party are going to appreciate and treasure. Sadly there was a little hiccup with the wording on one item however with one quick email and a photograph I have been offered a free replacement. Fantastic customer service! Thank you.

April 2014

Excellent customer service

I ordered some bubbles as wedding favours for my son and future daughter in laws wedding in Aug 2014. I ordered them on Saturday 26th April, had confirmation that they had been dispatched on 28th saying the order would be delivered by standard delivery on 7th May. This morning 30th April I received my order a week before expected,, well packaged and Im really pleased with what I ordered and the service received. They also sent some discount codes so I could order other items. I will certainly use this company again. I work in retail and know what it is to give good customer service and this company has it. Thank you.

Barbara, on Trustpilot.co.uk

Confetti certainly have the “WOW” factor

I ordered a heart shaped vase with loving hands for my mother-in-law to be. When it arrived it was perfect, except for one thing. The vase was chipped. I called Confetti Customer Service and spoke to Ellen. What an absolutely wonderful experience. I expected the run around, but there was none of that. She did everything for me. As the vase was personalised I do not have to return it and Ellen placed another order for me with a request that the packers ensure it has extra padding. I did of course have to send her a picture ( for their records) of the damage. This took no more than 1/2 hour to complete. Absolutely painless. Wish more companies were like this. Ellen is a real asset to Confetti. Well done Confetti for “getting it right”. By the way the Heart Shaped Vase with Loving Hands was amazing. Everything I hoped it would be and more. Thanks again Ellen.

Kathleen, on Trustpilot.co.uk

March 2014

Brilliant Services

“Hi Ellen,

Thanks very much for your help with regards to this matter. I really appreciate it.  Excellent customer services.

Thanks

John”

Via email

Excellent Customer Care

“I would just like to say I have revieved my invitations today, the quality os superb and i am so so pleased with them.”

Via email

Pleased Customer

“Many thanks for your help Charlotte. You’ve been terrific.”

Via email

January 2014

Wonderful Service

“I loved the invitations, they look great. We managed to start them last night and get a few in the post this morning. I have recommended Confetti to a colleague who recently got engaged, thanks again for your help.”

Via email

 

Excellent Customer Service

“Many thanks for your email and dealing with this so quickly. Although I have had a few problems with the printers my experience with Confetti has been excellent. Your customer services team and very efficient and I really have appreciated that.”

Via email

 

Pleased Customer

“Thank you very much indeed! I am really pleased to hear that you have been understanding enough to offer me a full refund. For this reason I will most definitely consider using your website again to order other things in the future, as despite receiving a faulty item I am very impressed with your customer service.”

Via email

 

Confetti Magazine

“The magazine went like hot cakes at The South Wales Evening Post Wedding Fayre and the brides were requesting more! Being a huge fan of Confetti myself I am hugely impressed with the new 2014 Magazine. The new design is chic and elegant, easy to read. Its Inspirational pages suite any brides needs and theme.”

Via email

 

September 2013

Excellent Service

“Hello! Just wanted to drop a line to say how pleased I was with your service, ordered the items Wednesday evening and they promptly arrived first thing on Friday. All items looked just as good on the website and I’m very chuffed with them so I wanted to let you know I was very impressed and will happily recommend you to my engaged friends.”

Via email

May 2013

Impressed Customer

“My replacement parcel arrived today all in perfect condition. Thanks for all your help on such a prompt action and will definitely use your company again! Very impressed with customer service.”

Via email

September 2012

There are more products!

“I order all of my wedding items off this site – I love it. Only once, out of all the times I’ve ordered, has an item been missing , and their customer service is excellent! The item was replaced. I recommend this site to all future brides!”

Via email

July 2012

First class customer service

“I wanted to write about the fantastic customer service I received from the Customer Service department at Confetti. I ordered a set of cuff links for both my dad and my father in law.

I’m pleased to say that both dads loved their gifts and I can’t thank the Customer Service department enough for all their hard work to ensure that this was the case. It is refreshing to experience someone who takes a pride in their job and goes the extra mile to ensure that the customer is happy with their purchase. Thank you for everything that you did to put things right, it was very much appreciated!”

Via email

Excellent customer service

“I contacted Confetti as I needed to obtain a VAT receipt for a recent purchase. Not only were they really helpful, they kept in contact and I had an invoice by email within minutes.”

Via email

Wonderful service

“What a pleasure ordering the mutiple items for my sisters wedding in South Africa. After ordering a whooping 100 tea lights, Confetti came straight back to advise me that 1/4 of the order would only be in stock from August, and offered a different option which I received in 2 days! Brilliant Service, I love Confetti, the best wedding website! I can’t wait for the next wedding to order more! Thank you Confetti”

Via email

Brilliant and fast service

“I ordered some favours for my wedding and Customer Services assisted me with my order. She said they would be with me in a month’s time, but they came much earlier which I was very happy with and the quality of them was fantastic. Thanks for all your support :-)”

Via email

Helpful tips

“You made life much easier for me and provided lots of helpful tips in such a friendly and warm manner! I am very grateful.”

Tristram, via email

May 2012

10 out of 10

“10 out of 10 for the service and help you provided me with. I will definitely recommend using you and will continue to use you for the future.”

Denise, via email

April 2012

Impressed with your service

“May I just say I am really impressed with how quick your service is. My order was dispatched quickly and you have replied in no time at all. I only returned it Monday so i wasn’t expecting anything yet I just wondered what the process was. It’s a shame really because the product was beautiful but not quite big enough. I will definately be shopping with yourselves again and also recommend you!”

Rebecca, via email

March 2012

Excellent service

“You have both been absolutely excellent, thank you so much for your excellent service and prompt responses. I really appreciate it and look forward to receiving all my goods in due course.”

Lizzie, Surrey via email

February 2012

Thank you!

“Just a short note to say THANK YOU so much for all your advice and follow ups with my order! I have to say I am very impressed with your service and will gladly recommend Confetti to my friends and family!

Although I came across the website by accident (as you know its my husbands birthday) it was great to have your advice / recommendation on the products and how they can be used. The website is wonderful and the products appears to be of good quality rather the norm so altogether, very impressed.”

Sharon, Middlesex via email

Fantastic

“I have just received my goods and I am very very pleased with them. The products are of high quality and the speed in which they were received was brilliant. I am off to the website again to order more products.”

Jean, Lancashire on Trustpilot.co.uk

Great party

“I needed my order by the 4th as they were for a surprise party and took a chance when ordering them that they would arrive in time. They arrived on the 3rd giving me plenty of time to get them to the surprise destination. Great service. Great party!”

Mrs L on Amazon.co.uk

Amazing Service

“Absolutely wonderful service. One item i ordered was out of stock but i received a lovely call from Christine to ask if i was happy to wait or else she could recommend an alternative. i waited for the item and Christine saw my order right through to dispatch, very very happy! Arrived sooner then expected as well! Good communication and good service. highly recommended! I am one very happy bride-to-be! Thanks again!!”

ReviewCentre.com

Great service

“Helpful staff on the phone (if you ever need to call!) Great website, with loads of brilliant ideas for weddings. In addition, delivery is very quick, and all items are always brilliantly packaged to ensure nothing gets broken.”

Angela on Trustpilot.co.uk

January 2012

Very easy

“I ordered 10 disposable cameras in the week leading up to Christmas 2011. Understood from the order they would not arrive until the following week. However, pleasantly surprised when they arrived the next day – in time for Christmas. Would definitely use company again. Whole ordering process very easy.”

Hannah, West Midlands on Trustpilot.co.uk

Great party

“Excellent service – item arrived in two days. Excellent quality product. Very pleased.”

Carole on Amazon.co.uk

Fast and fantastic products available

“I have ordered lots of items from confetti, including invitations, confetti, butterflies, bubbles, table planner and table numbers. everything came in plenty of time and there were no issues.”

M Webb on Trustpilot.co.uk

Fast and efficient

“Ordered various items for tables and gifts boxes. Quick delivery and very pleased with everything ordered.”

Jane on Trustpilot.co.uk

Fast service

“I ordered some gifts for my bridesmaids, they are lovely and arrived within a few days.Great service.”

Julie, Birmingham on Trustpilot.co.uk


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