About Us
What is Confetti all about?
Confetti.co.uk is the first destination for brides and grooms-to-be, their bridal parties and guests, so if you own a wedding-related business this is the place to be. As well as an online shop stocking everything from bridal shoes and handbags to favours, confetti and party poppers, the site is also home to more than 400,000 unique forum users and offers planning and advice information alongside fashion hints, tips and inspiration for every bride to be. As well as expert support and a strong community network, users can also find comprehensive searches for venues, dresses, photographers and other wedding suppliers.
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Does Confetti have any high street shops?
No, unfortunately, we no longer have any high street shops, but if you would like to know more about our products then please call customer services on 0844 848 9797 or email customerservices@confetti.co.uk
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Products
Why can't I add a specific product to my bag?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.

Please contact customerservices@confetti.co.uk for more information.
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How can I find a specific product?
Here are some easy ways to find products in our online catalogue:

Use the "Shop Online" menu to browse through our catalogue by category or subcategory.

To search for a specific product, enter your keywords in the "search" box on any page. You will be able to narrow your search through the links on the left hand side. Try narrowing your search "By Product Type", "By Price", or by any of the other options to find exactly the accessory you are looking for.
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How can I personalise a specific product?
We carry a wide range of personalised products. When a product can be personalised, there will be a personalise section on the product page that contains information on personalisation. To personalise a product, enter a valid quantity and click "Personalise this item". You will then follow steps to choose your personalisation options.

The personalisation details will be displayed in your shopping bag, and the personalisation cost will be added to the product cost.
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Ordering
How do I place an order?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colours or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Bag" button to add the item to your shopping bag. The item will be added to your bag, and you may continue shopping.

You may view your shopping bag at any time buy clicking on or hovering over the shopping bag icon located at the top of each page or by clicking the "Checkout" link located on the top of each page. When you view your bag you can change product amounts or remove products or personalisation.

When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.

After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details.
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Can I order a sample of a specific product?
Samples are available for a variety of our products. Click the "Samples" link on the menu to see all products available as samples. Samples of personalisable products will often include sample personalisation.
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How do I redeem a Promotion Code?
At step 2 of the checkout process, enter the code exactly as it appears, in the box for "Promotion Code". Continue checking out by clicking "Continue Checkout". If your discount qualifies, it will be displayed on the Order Confirmation page.
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Can I place an order over the telephone?
No, we do not accept phone orders.
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Payment
What credit cards do you accept?
We are happy to accept MasterCard and Visa. All Credit Card information is processed through our secure server.
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Can I pay with Paypal?
No, we do not accept PayPal at this time.
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What other payment methods do you accept?
We do not accept any other payment methods.
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Will tax be charged on my order?
No taxes will be charged on orders being shipped to the United States. Canadian orders will be charged GST or HST depending on the province.
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What Currency Are Prices In?
All Prices are in United Kingdom Pounds.
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Currency
What Currency Are Prices In?
All Prices are in United Kingdom Pounds.
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Shipping
What are your shipping rates?
TO UNITED KINGDOM:
Super Saver Standard Express (non-UK) Express (UK)
All Orders £3.99 £5.99 £9.99


TO 'NEAR EUROPE':
Super Saver Standard Express (non-UK) Express (UK)
Orders Up To £165.00 £16.50
Orders Up To £330.00 £33.00
Orders Up To £495.00 £49.50
Orders Up To £660.00 £66.00
Orders Over £660.00 10% of order total


TO 'FAR EUROPE':
Super Saver Standard Express (non-UK) Express (UK)
Orders Up To £165.00 £25.00
Orders Up To £330.00 £50.00
Orders Up To £495.00 £75.00
Orders Up To £660.00 £100.00
Orders Over £660.00 15% of order total


TO INTERNATIONAL:
Super Saver Standard Express (non-UK) Express (UK)
All Orders
(All orders outside Europe)


Non Chocolate bar orders are shipped using our international rates. To view rates click here.
Each country handles imported goods differently. You will be responsible for any customs or duty charges that may be applicable.

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How long will it take my order to arrive?
Delivery of your items can take anywhere from 5 - 22 business days, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays. We recommend choosing "Express" Shipping for "Rush" Orders.

  Super Saver Standard Express (non-UK) Express (UK) WITH PERSONALISATION
To United Kingdom 5 business days 3 business days N/A 1 business days  
To 'Near Europe' N/A 9 business days N/A N/A add 3 business days
To 'Far Europe' N/A 9 business days N/A N/A add 3 business days
To International N/A 9 business days N/A N/A add 3 business days

Due to high temperatures between May 1 - Sept 1, we recommend all candles be shipped using our express method. Orders with candles may be delayed up to 5 business days. Any melted candles shipped by ground will not be accepted for returns.


Please allow 3 weeks for delivery of chocolate bars.

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How do I track my order?
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information on your order.
1. Enter your 16 character Transaction Number. This number is included in your Order Email Confirmation or your printed Order Confirmation Page. Look for the line reading "Your transaction # is ..."
2. Click "Submit."
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Do you ship internationally?
Yes we will ship anywhere worldwide. To view our international shipping rates click here.

Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.
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Where will my order be shipped from?
Depending on product availability, orders will be sent from our store or directly from the manufacturer.
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Can I ship to a P.O. Box?
Express orders can not be shipped to a P.O. Box address. All regular ground orders can be sent to a P.O. Box address. Orders being delivered to a P.O. Box can take an additional 2-3 weeks to arrive.
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Returns
Can merchandise be returned?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the returnwill apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.

NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
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Safety; Security; and Privacy
How secure is your website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.

Your personal information will remain the exclusive property of Confetti and our cooperating manufacturer
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What is your Privacy Policy?
Your privacy is our priority. Click here to review our detailed privacy policy.
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Website and Technical
What should I do if I am having difficulty with the website?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email customerservices@confetti.co.uk to try to find out what is causing it.
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How do I turn my cookies on within my browser?
This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. "Help" is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security.


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