Personalised Stationery Shop FAQ's

Q: Will I receive a proof?
A: Once your order has been placed a free proof of your wording will be sent to you in 5 – 7 working days for your approval. Please check all details thoroughly, particularly spellings of names and dates, then sign and return by email, fax or post to the address indicated on the proof as quickly as possible to avoid any delay to the printing time. If you make further changes to your proof, a charge of £7.00 per change will be made. Your order will be printed and despatched within 14 working days of the receipt of your proof. Please note your proof will be sent to the billing address provided by yourself.

Q: How many invites do I need to order?
A: First decide on your number of guests, send one per family, and to this number add a small quantity to cater for any mistakes and extra guests you may decide to invite at a later stage.

Q: When should I order my invitations?
A: It is advisable to order these at least 3 months in advance of the wedding but you can use our 48 hour service for last minute orders. Save the Date cards can be sent any time in advance, at least a year or beyond in some cases depending on your venue or location.

Q: When should I send my invitations out to my guests?
A: Normally you should allow at least 6 weeks before the wedding but longer notice can be given this is really your personal choice.

Q: How long will my order take?
A: You should leave 21 working days from receipt of your order (excluding bank holidays). However it's important to remember that no printing will take place until receipt of a signed proof has been received back from yourself.

Q: Is there a minimum order quantity?
A: Yes, a minimum order of 20 items can be ordered per card per design and then in multiples of 10 upwards.

Q: Can I have my stationery printed in a different language?
A: Your stationery may be printed in a different language but it must be the same alphabet as the English language. Some ranges can be printed in any language such as Greek or Hebrew, please refer to the range description for details.

Q: Can I select different typefaces?
A: We have given a choice of 8 traditional and contemporary typefaces, reflecting the style of invitations we have designed. These will be printed in flat black ink except where indicated.

Q: What special trims do you offer on invitations?
A: On selected designs you will be given a choice of ribbon or hand-lined coloured insert envelopes to choose from. Only one colour may be selected per order.

Q: If I wish to place a repeat order what are the charges?
A: Requests for increases in quantity, or alteration to copy received after the original has been printed, will be charged as a new order.

Q: Can I order samples?
A: Yes just follow the step by step instructions online.

Q: What size are the cards?
A: All card sizes are indicated on the site.

Q: How many pages do I have in my Order of Service?
A: Insert pages for the Order of Service will be printed on all four sides. Should you require additional sheets, these will be charged at £55.00 per four page insert.

Q: When will my order be despatched?
A: Your full stationery order will be despatched to your home (or other specified address) within 14 working days of us having received your signed proof.

Q: What are the delivery charges?
A: Delivery is £3.99 to any address in mainland UK or Northern Ireland Monday-Friday. Please call our helpline for delivery outside these areas and abroad. A signature will be required on delivery to provide proof of receipt.

Q: What happens if I want to cancel my order?
A: All orders are personalised to your requirements. For this reason, refunds and exchanges will only be made if the stationery is found to be damaged, or does not meet your order specifications. This does not affect your statutory rights. Under exceptional circumstances we may agree to cancel an order. However you will incur a cancellation fee.

Q: Who can I contact if I need any further advice:
A: Just call customer care on 0844 848 9797 or email us on customercare@confetti.co.uk

On receipt of your order please ensure you check all your personal details before you send these out to your guests.